Questions about your rights and our terms
Account suspension occurs when verification fails or unusual activity is detected. You receive an email with the reason and the steps to appeal. Most suspensions are lifted within 24 hours after verification is completed. Contact live chat to expedite the review.
Deposits are processed through regulated payment gateways and held in segregated merchant accounts. DANA, OVO, GoPay and QRIS transactions are irreversible once confirmed, so verify your account balance before withdrawing. Payout reversals are only issued if our system detects a duplicate charge.
Yes. Email our support team with a data request or account closure request. We provide a full export of your account history within 14 days. Account deletion is permanent and cannot be reversed; your funds must be withdrawn before closure is processed.
Account holders must be 18 or older where local law permits. During registration, you confirm your age. If we discover an account belongs to someone underage, it is immediately closed and any funds are forfeited to comply with local regulations.
Transaction records are kept for seven years for compliance and audit purposes. Your personal identifying information—name, address, payment details—is anonymized and deleted within 90 days unless a legal hold or dispute applies.
Report suspected unauthorized activity immediately via live chat or email. We freeze the account, review the transaction log, and contact you within two hours. Fraudulent withdrawals are investigated; reversals are processed if the hacker's payment method is identified.
Account access and payout eligibility vary by region and change as laws evolve. We verify your location during registration. If local law changes, your account eligibility status is updated automatically; we notify you via email about any access changes.
